Customer journey mapping creates a visual representation of what your customers go through with your brand or product. It helps to understand how your customers see your brand, how they interact with your products, and gain insight into the pain points they’re facing that keep them from purchasing. Customer journey mapping ensures that you address customer issues for a smooth experience.

Story mapping is a method for arranging user stories to create a more holistic view of how they fit into the overall user experience. The fundamental steps of the customer journey are arranged in chronological order based on when a user would perform the particular task relative to their overall workflow with the product. Individual user stories are arranged beneath the more significant steps they roll up under. When a story map is complete, you can see all of the ways a user might interact with a product in a single, logical view that progresses from the first interaction to completing the overall user objective.

Impact mapping is a lightweight, collaborative planning technique for teams that want to significantly impact software products. It is based on user interaction design, outcome-driven planning, and mind mapping. Impact maps help delivery teams and stakeholders visualize roadmaps, explain how deliverables connect to user needs, and communicate how user outcomes relate to higher organizational goals.

Build, test, prototype in just five days with a Design Sprint. You’ll take a small team, clear the schedule for a week, and rapidly progress from problem to tested solution using a proven step-by-step checklist. It’s like fast-forwarding into the future so you can see how customers react before you invest all the time and expense of building a real product.

Develop the skillsets needed to guide the delivery of value in a Lean enterprise by becoming a SAFe® 5 Product Owner/Product Manager (POPM). During this two-day course, attendees gain an in-depth understanding of how to effectively perform their role in the Agile Release Train (ART) as it delivers value through Program Increments. Attendees explore how to apply Lean thinking to decompose Epics into Features and Stories, refine Features and Stories, manage Program and Team backlogs, and plan and execute Iterations and Program Increments. Attendees also discover how the Continuous Delivery Pipeline and DevOps culture contribute to the relentless improvement of the ART.

In this two-day course, attendees understand the role of a Scrum Master in a SAFe enterprise. Unlike traditional Scrum Master training that focuses on the fundamentals of team-level Scrum, the SAFe Scrum Master course explores the role of the Scrum Master in the context of the entire enterprise. It prepares attendees to successfully plan and execute the Program Increment (PI), the primary enabler of alignment throughout all levels of a SAFe organization. This includes learning the key components of Agile at scale development, how Scrum is facilitated throughout the enterprise, and how to execute Iteration Planning. Attendees discover how to build high-performing Agile teams by becoming a servant leader and coach and how to coach those teams to deliver the maximum business value at scale. SAFe 5 Scrum Master (SSM) certification signifies that people are prepared to perform the role of Scrum Master in a SAFe environment, increasing their value to teams and organizations that are implementing SAFe.

Systems-thinking, a holistic approach that puts the study of wholes before that of parts, is an effective means of dealing with real-world situations. Emphasizing the interrelationships between the system’s components rather than the components themselves, systems thinking allows us to increase our personal and professional effectiveness and transform our organizations. In this course, learn the basic tenets of systems thinking, a more sophisticated way of looking at problems and organizing your thoughts. What systems thinking is, why it’s valuable, and how to do it. Learn all about the power of mapping in systems thinking and get examples of its real-life applications.

Facilitation is the art of leading people through processes towards agreed-upon objectives in a manner that encourages participation, ownership, and creativity by all those involved. No one is born an expert facilitator. It is essential to work on facilitation skills to help you become more effective as a facilitator, whether you are working with teams internally or externally. Through this course, participants will learn how to plan and conduct practical workshops.